Chatbots are also known as ChatterBots, and they are famous in modern businesses today. They are a personal virtual assistant in the form of a software program triggered by artificial intelligence. They serve the purpose of brand and customer interaction for any business in every industry. This interaction can be done either by speech or text. Famous examples of chatbots today are Alexa, Siri, etc.
Machine learning algorithms and their role in chatbot development
Artificial intelligence plays a vital role in chatbot development. With the help of AI, these bots can perform specific human tasks like hotel booking, executing transactions, form submissions, and much more seamlessly without assistance from real humans.
Chatbots are widely used for customer support by modern businesses. Almost 30% of customer service and support can be handled by chatbots alone without real human intervention. Ever since their advent in 1966, their popularity has surged, and they show no signs of stopping.
When it comes to building chatbots, businesses need to use the correct programming language to render valuable user experience. Python Programming Language is the first choice for Conversational AI bots due to-
· Its versatility in coding.
· It is simple for new developers to learn and ideal for chatbot development.
· It is known for its language that is similar to humans.
· It has a consistent syntax.
ChatterBots and Python Libraries
Python has been applied to several diverse cases ever since its inception. It overtook the popularity of Ruby, which was the first choice for web development and design. Over time, it expanded in scientific computing that boosted the creation of a diverse range of libraries open source in nature. This was the positive result of several years of research and development. Experts use Python for machine learning today. Like NLP, Python offers several key open-source libraries for chatbot development services, making it simple for beginners and experienced developers to create customized bots.
Top Python open-source libraries like Chatterbox, NLTK, TextBlob, etc. are being used for making personalized chatbots for multiple businesses in every industry. These libraries can-
1. Process text data are written in the Python language.
2. Offers an easy API aiding the function of everyday NLP tasks.
3. Text classification to assign labels or categories to a document.
4. Part of Speech Tagging, also known as POS.
5. Sentence Boundary Detection to help search and segment independent sentences into text.
6. Similarity where text spans, words, etc. can be compared.
7. Simple to use interfaces for users.
8. Offer flexible and comprehensive tools for developers to use for chatbot development.
9. Build simple language models.
Chatbot Developers and Challenges with Python
Now the question is, does Python have any limitations when it comes to chatbot development?
Experts say one of the biggest struggles of Python is its documentation. It is not as advanced or as simple as its peers as C++, Java, and PHP. If you want to find Python’s answers, it is like searching for a paragraph inside a book you have never read. Besides the above, Python lacks in simple and helpful examples confusing users most of the time.
Another challenge developers face clarity that is crucial for creating a chatbot. The issue here is if there is the slightest bit of ambiguity while creating a chatbot, the whole program will fail miserably.
However, Python creates value for the end-user as-
· With natural language processing, the incorporation of Python makes your bot smart.
· The primary objective of any chatbot is to render a valuable user experience to the customer. Python open-source libraries enable you to get the versatility it needs for a great interactive experience between the business brand and customer.
· The chatbot can identify emotions to offer the personalized human touch a customer deserves.
To initiate a positive interaction, developers need to focus on the conversation’s opening line to strike off a rapport between the chatbot and the customer in the first instance. It is here that sentiment analysis should be embraced. The bot needs to determine whether this sentiment is positive or negative.
For instance, “Oh Great, my card isn’t working!”
In the above sentence, the chatbot might not detect the sentiment attached to “Oh Great,” as here it is used in a negative context. The chatbot developer needs to equip the bot with advanced sentiment analysis, and relevant words need to be extracted like “great” and “isn’t working” for sentiment classification.
The Python library helps Chatbot development today
Selecting the best quality tires for your car is vital; choosing the best language for your chatbot is crucial. The language you choose depends upon-
· The nature of the bot you want to build
· The language you are comfortable with the most
· The language robust enough to manage the bot as it grows
Therefore, experts unanimously agree that Python is indeed a wise start for machine learning algorithms. The data science community uses it extensively, and they highly recommend it for unique chatbot development to grab the competitive edge in the market too!